Delivery & Returns
How your order is made
Every print is made to order through our print-on-demand partner, Gelato, and produced at a facility close to your delivery address wherever possible. This keeps quality high and shipping distances short.
Production time
- Made to order when you buy it
- Typically produced and dispatched within 1 to 4 business days
- Delivery time starts after dispatch and varies by destination; you will see an estimate for your address at checkout
Delivery times and costs
Delivery cost depends on the destination and the size, frame and quantity in your basket. We calculate it from the current fulfilment cost and show the exact amount before you pay at checkout.
Worldwide shipping and import duties
We ship worldwide. For orders delivered outside Norway, import duties, customs charges or local taxes may apply on arrival and are the buyer's responsibility.
Returns and refunds
- Cancellations and change-of-mind returnsYou may cancel your order within 14 days of receiving it. Because each print is made to order, you do not need to send it back, just email us at hello@scandinavianart.co.uk within that time and we will refund you.
- Faulty, damaged, incorrect or lost itemsIf your order arrives faulty, damaged or incorrect, or does not arrive at all, email hello@scandinavianart.co.uk within 30 days of delivery (or of the estimated delivery date for a lost parcel). We will arrange a free replacement or a refund.
- How refunds are madeRefunds are made to your original payment method via Stripe, normally within 14 days of your cancellation or of our agreeing a refund.
Common questions
How long does delivery take?
Each print is made to order, so allow 1 to 4 business days for production, plus delivery for your region: United Kingdom 2-3 business days; Norway, Denmark and Sweden 3-5; United States 5-7; rest of world 7-14.
Will I pay import duties?
Orders within Norway have nothing extra to pay. For orders delivered elsewhere, import duties, customs charges or local taxes may apply on arrival and are the buyer's responsibility.
Can I cancel my order?
Because each print is made to order, please email hello@scandinavianart.co.uk as soon as possible. We can usually make changes before your order goes into production. See also Returns & refunds below.
What if my print arrives damaged?
We'll put it right. Email hello@scandinavianart.co.uk within 30 days of delivery with your order number and a photo, and we'll arrange a free replacement or a refund.
Contact
Any questions? Email us, or read the terms that apply to every order.
Before you write
- Your order number, from the confirmation email
- A photo, if something arrived damaged